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Home
Browse by Topic
Issues
Online First
Latest Issue
Issue Archive
Special Issues
PSS Guide
Index
Introduction
Special Series
OFS Summit
Conference Correspondent
SABCS 2023 - HER2+ MBC
SABCS 2023 - HR+/HER2- MBC
ESMO 2023 - Small Cell Lung Cancer
Monthly Minutes
Gastrointestinal Cancer
Lung Cancer
Multiple Myeloma
Multimedia
All Videos
Best Practices in Breast Cancer Therapy | OFS
Interview with the Innovators
Rapid Reactions
Webinars
Subscribe
Optimizing the Patient Experience
5 Strategies for Managing Patient Scheduling Challenges in an Oncology Practice
By
Jan Hailey, MHL, CMC, CMCO, CMIS, CMOM, CMCA-E/M
Optimizing the Patient Experience
April 2024, Vol 14, No 4
Using these 5 strategies will contribute to timely patient care and efficient office operations.
Read More ›
How to Communicate With an Angry Patient as an Oncology Healthcare Professional
By
Jan Hailey, MHL, CMC, CMCO, CMIS, CMOM, CMCA-E/M
Optimizing the Patient Experience
March 2024, Vol 14, No 3
Incorporating these de-escalation techniques will improve your patient’s experience and help you to maintain professionalism.
Read More ›