Success and sustainable healthcare organizations are adopting methods to improve patient care, compliance, profitability, and workforce experience by prioritizing professional development. The healthcare workforce is made up of team members with varying backgrounds, responsibilities, and interests. Not only are we charged with upskilling individuals on our teams but also improving the overall performance of our organizations.
An area that impacts almost every aspect of healthcare delivery and success is revenue cycle management (RCM). Exposing our organizations to the importance of RCM arms them with knowledge critical to identifying and overcoming obstacles throughout the RCM maze.
The revenue cycle has many components with not only overlap but include many internal and external stakeholders. There are 4 quadrants within the cycle, each impacting the other (Figure 1).
Practice Management Institute has partnered with leading revenue cycle leaders Kem Tolliver, FACMPE, CPC, CMOM, and Taya Gordon, MBA, FACMPE, to offer the Revenue Cycle Mastery webinar. This program will delve into the nuances of mastering the revenue cycle.
Course Overview
Participants of the course will be introduced to key factors within the changing healthcare landscape while being offered tools to achieve financial success within each phase of the revenue cycle. Most know that the process doesn’t begin with a submitted claim. It starts the moment a patient first contacts your office. Every step that follows—from appointment scheduling to claim adjudication and payment posting—presents opportunities to either maximize reimbursement or encounter costly obstacles.
Revenue Cycle Mastery is a 3-hour course designed to give healthcare professionals at every level the practical tools, strategies, and confidence to lead their organizations toward consistent profitability and regulatory excellence. Whether you’re a practice manager, billing lead, or patient access specialist, this course will empower you to identify weaknesses, implement best practices, and drive measurable improvement across the entire revenue cycle.
The curriculum is structured to provide a holistic understanding of the revenue cycle, addressing common challenges and offering actionable solutions grounded in real-world experience and examples. The course opens with a comprehensive review of foundational principles—ensuring all participants have a shared baseline for success. From there, we delve into each key segment (“quadrant”) of the revenue cycle, providing in-depth instruction on process optimization, compliance essentials, and industry-leading techniques.
Key Components of Learning
Appointment Management
Discover how the earliest interactions with patients set the stage for revenue cycle success. Learn best practices for scheduling, collecting accurate insurance information, and preparing for downstream billing.
Chart Preparation
Uncover the secrets to effective chart prep, from pre-visit validation of demographics and coverage to identifying potential red flags that can cause delays or denials later in the process.
Check-In and Time-of-Service Collections
Master efficient check-in workflows that ensure accurate information capture, verify eligibility, and increase the likelihood of successful point-of-service collections.
Upskilling Front Desk Staff
Equip your frontline employees with the skills and tools they need to support revenue cycle performance—from customer service essentials to understanding insurance terminology and financial policies.
Coordination of Benefits (COB)
Navigate the complexities of multiple payers and secondary coverage, minimizing payment delays and denials due to COB issues.
Payment Types and Posting
Build a robust payment posting process that ensures prompt, accurate application of patient and insurance payments, reducing unapplied cash and reconciliation headaches.
Compliance Standards
Key regulatory requirements affect every stage of the revenue cycle, including HIPAA, anti-kickback rules, and emerging compliance challenges.
Deposit Management
Implement systems for secure, timely deposits that safeguard organizational cash flow and maintain audit readiness.
Charge Posting
Streamline the capture and entry of charges to minimize lag, prevent errors, and enhance claim accuracy.
Denial Prevention
Proactively address common causes of denials through root cause analysis, preventive workflows, and staff training.
Assessment Strategies
Learn how to regularly evaluate your revenue cycle performance, set meaningful benchmarks, and leverage data-driven insights to drive ongoing improvement.
Each area addressed will build upon your knowledge of the overall revenue cycle, providing you with opportunities to customize corrective action plans for each RCM component within your organization.
Why Attend?
Revenue Cycle Mastery is not just another theory-based seminar. Our approach is practical and actionable, blending decades of hands-on experience with the latest research in healthcare finance and operations. You’ll benefit from case studies, interactive discussions, and proven templates that can be implemented immediately in your organization.
Attendees will gain:
- An understanding of the revenue cycle and its impact on organizational health
- Strategies to increase point-of-service collections and reduce outstanding accounts receivable
- Tools for training and empowering staff to support compliance and efficiency
- Tactics to prevent denials and address root causes before they affect cash flow
- Insights into current compliance standards and industry benchmarks
Who Should Attend?
This course is for:
- Practice Managers and Administrators
- Revenue Cycle and Billing Leads
- Front Office Managers
- Patient Access and Registration Staff
- Healthcare Financial Professionals
- Anyone responsible for the financial health of a healthcare organization
Meet the Instructors
Kem Tolliver, FACMPE, CPC, CMOM, and Taya Gordon, MBA, FACMPE, are nationally recognized experts in healthcare revenue cycle management, compliance, and practice optimization. Together, they bring decades of research, leadership, and on-the-ground consulting and training success. Kem and Taya are co-authors of widely referenced books on revenue cycle strategy and healthcare financial management. They both serve as educators and presenters for professional associations across the country. Their dynamic, relatable teaching style ensures that every session is engaging, informative, and directly applicable to real-world challenges.
Don’t miss your opportunity to gain mastery over your revenue cycle. In just 3 hours, you’ll walk away with new skills, proven tools, and renewed confidence to drive your organization toward financial excellence. If you are interested in the course, we invite you to join us Friday, June 6, 11 am-2 pm CST. The course fee is $239, but because of your affiliation with Oncology Practice Management, you may register at the following link with a 20% discount using code OPM2025.
