Practice Management

Clinical documentation refers to the recording of pertinent facts, findings, and observations related to an individual’s health history, including past and present illnesses, examinations, tests, treatments, and outcomes. It plays a critical role in helping physicians and other medical professionals plan treatments, monitor a patient’s health status over time, and ensure continuity of care. It also facilitates accurate and timely claims review and payment, appropriate utilization review and quality-of-care evaluations, and collection of data that may be useful in research and education. As discussed in this article, quality documentation is essential for ensuring the well-being of your patients as well as your practice. Read Article ›

The majority of leadership opportunities currently available in the medical practice community require individuals to be responsible for the operations of previously established businesses and teams. As a result, new and seasoned leaders alike are often finding themselves facing unique challenges as they navigate the nuances of assuming leadership of existing practices. This transition can be equally challenging for the staff members. In this article, we offer some strategies you can use to facilitate the process. Read Article ›

Due to the ongoing demands of running a busy medical practice, many of us have prioritized immediate telehealth needs while putting future telehealth considerations on the back burner. Now that we are more than halfway through the year, it is a good time to start thinking about sustaining a hybrid telehealth services model. Read Article ›

Advance care planning is the process of planning for future medical treatment in the event that patients are unable to make their own decisions. It ensures that patients receive healthcare services that are consistent with their personal wishes, culture, goals, and values. Read Article ›

At one time or another, we have all found ourselves on the phone with a customer service representative, trying to resolve an issue. Unfortunately, it seems as though no matter what we say, the person on the other end of the line offers the typical “scripted” response and does not address our problem. We continue trying to get our point across, hoping that the representative will eventually understand and provide some type of real assistance. Read Article ›

There is no doubt that the COVID-19 pandemic required practice managers and staff to rapidly develop and adopt innovative solutions to ensure the continuation of care for their patients. Like so many providers, I am certain that you and your colleagues rose to the challenge, and I applaud you for all that you have done! As you move forward, it is critical to remain up to date on important guideline changes and legislative updates to help your practice operate as smoothly as possible. Read Article ›

“Why?” That is the question that parents of toddlers hear countless times a day. It is a word that may elicit an internal—or perhaps an external—groan because it is the start of a litany of “whys” that will not cease until a satisfactory answer is given. What causes toddlers to ask “why?” so frequently? According to a study conducted at the University of Michigan, it is because they really do want an explanation. Read Article ›

As we continue to navigate through today’s evolving healthcare landscape, the need for thoughtful innovation is at an all-time high. As oncology administrators, we are responsible for leading our teams through change, which requires engagement, buy in, and input from our front-line workers. One strategy for navigating meaningful change, which has been gaining momentum in many industries, is the process of design thinking. Although the term “design” may create the impression that this process would be best served in engineering or product design, it adds a sense of creation and innovation that is critical to the process. Read Article ›

In the following interview, Ms Hayes discusses Epic Care’s commitment to excellence and its positive experience with the CMOM-HEM/ONC program. Read Article ›

Medical practices across the United States have undergone major transformations in response to the challenges posed by the COVID-19 pandemic. Physicians, nurses, pharmacists, and administrators alike have been required to adapt rapidly to shifting protocols and unprecedented demands. These healthcare workers are facing multiple stressors, serious safety concerns, and economic upheavals, which put them at risk for anxiety, depression, and burnout as they work tirelessly to provide services for their patients. Leaders play an important role in supporting their employees during these particularly difficult times. Read Article ›